Refund / Return Policy

We have a 7-day return policy, which means you have 7 -days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. Detailed photos will need to be provided of the product as you received it. You will also need the receipt or proof of purchase. 

To start a return application, you can contact us at sunsetlaserco@gmail.com Please note that returns will need to be sent to the following address: PO Box 4293 HARRISDALE 6112

If your return is accepted, Return postage will be at your expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sunsetlaserco@gmail.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,  custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sunsetlaserco@gmail.com.